Politique de confidentialité
Présentation
This Privacy and Personal Data Protection Policy is established by MUCHBETTER.AI (trade name “MUCHBETTER.AI”), S.A.S. with a share capital of €9,000, registered with the Paris Trade and Companies Register under number 978 433 670, with its registered office located at 231 rue Saint Honoré, 75001 Paris, France.
We are committed to respecting and protecting the privacy and personal data of our clients and users. As such, we comply with applicable regulations, including French Law No. 78-17 of January 6, 1978 (“Informatique et Libertés”) as amended, and the European General Data Protection Regulation No. 2016/679 (“GDPR”), effective May 25, 2018. We also strive to ensure enhanced protection of the data we process in order to improve our goods and services.
This Policy applies to the processing of personal data carried out by MUCHBETTER.AI as a data controller via its website muchbetter.ai and the application app.muchbetter.ai.
This Policy does not apply to the processing of personal data for which MUCHBETTER.AI acts as a processor. For personal data relating to your clients or prospects, which you may entrust to us in the context of using our services, you act as the data controller, and we act as the processor within the meaning of the GDPR. You are therefore responsible for ensuring compliance with applicable information requirements and the rights of the individuals concerned, as well as with the applicable regulations more broadly.
In line with our commitment to transparency, this Privacy and Data Protection Policy explains how and why your personal data is collected and processed by MUCHBETTER.AI, and how you may exercise your rights.
If your personal data is processed by a Client of MUCHBETTER.AI, please refer to their own privacy policy or the information they have provided to you regarding their processing activities.
This Privacy and Data Protection Policy may be updated, in particular to reflect changes in our services, technologies, or applicable regulations. Such updates shall take effect immediately once made available and published on our website or via the Muchbetter.ai application.
For any questions regarding this document or, more generally, regarding the collection and processing of your personal data by MUCHBETTER.AI, you can contact us at: dpo@muchbetter.ai.
À qui s'applique cette Politique ?
This Privacy and Data Protection Policy applies to anyone who provides or entrusts personal data to us through our products and services. This includes users of the muchbetter.ai website, clients and prospects of MUCHBETTER.AI, as well as job applicants at MUCHBETTER.AI. This Policy only applies to processing carried out by MUCHBETTER.AI in its capacity as a data controller.
When another company uses Muchbetter.ai, MUCHBETTER.AI acts as a processor. Information about the processing of personal data by that company is provided directly by them and may differ from the information set out in this Policy.
Que sont les données personnelles ?
According to the GDPR and French “Informatique et Libertés” law, “personal data” refers to any information relating to a natural person who can be identified directly or indirectly, such as name, surname, email or postal address, image, IP address, location data, or license plate number.
What personal data do we collect?
When you contact us, when we contact you, or when you use our services, we may collect (without this list being exhaustive):
- Identification details (e.g., name, surname, email address)
- Recruitment and professional information of job applicants, collected via application platforms such as Welcome to the Jungle or profile search tools such as LinkedIn
When you browse our websites and services, we may also collect:
- Information relating to your use of our sites and services, including traffic data and records of your online choices
- Log files and statistics relating to actions carried out on our sites and services
- Technical information about any device and operating system you use when visiting our sites, including device identifier, IP address, browser version, pages visited, date and time of visit, time spent on pages, and other statistics
- Data related to simulations performed on the app.muchbetter.ai platform (audio recordings and conversation transcripts)
Pourquoi collectons-nous des données personnelles ?
MUCHBETTER.AI collects personal data for the following purposes:
- To provide and manage our websites and services
- To understand usage and adapt our products and services accordingly
- To communicate with clients and prospects, respond to inquiries, share updates, and conduct commercial prospecting and marketing activities
- To resolve potential disputes or technical issues
- To identify and recruit new employees
We also record telephone calls and videoconferences with clients and prospects for the following purposes:
- To support employee training
- To improve tracking of exchanges and business relationships
- To foster collaboration among teams
To achieve these purposes, we use functionalities such as note-taking, translation of recordings, and intelligent summaries of conversations.
MUCHBETTER.AI relies on the pursuit of legitimate interests for such processing, including establishing and maintaining business relationships with clients and prospects, fostering collaboration and training, and providing useful and engaging user interfaces.
The personal data collected is necessary to properly achieve these purposes. Failure to provide such data may prevent these objectives from being achieved. You may, however, object at any time to the recording and processing of your telephone or videoconference interactions with Muchbetter.ai.
For cookies used to measure and personalize ads and content, track audience, and improve products, MUCHBETTER.AI relies on user consent. Consent can be withdrawn as easily as it is given, through our Cookie Policy.
Biscuits
MUCHBETTER.AI utilise des cookies à des fins de mesure d'audience, de personnalisation et de développement de produits, sur la base du consentement de l'utilisateur (pouvant être retiré à tout moment via la Politique en matière de cookies).
Vos droits
Personal data entrusted to us through the use of our websites and services remains your data.
You have the following rights regarding your personal data:
- Right of access: to obtain a copy of your personal data (subject to reproduction costs)
- Right to rectification: to request correction, completion, or updating of your data
- Right to object: to object to marketing processing, and under certain conditions, to processing unrelated to marketing. You may object at any time to the recording of a call with a MUCHBETTER.AI employee
- Right to restriction of processing: to limit how your data is processed
- Right to erasure: to request deletion of your personal data
You may exercise your rights by sending an email to: dpo@muchbetter.ai.
Requests will be processed within one month of receipt (extendable by two months in case of complexity or volume). We may request a copy of identification if we reasonably doubt your identity.
For more information on your rights, visit the CNIL website: www.cnil.fr.
You also have the right to lodge a complaint with the CNIL.
Mesures de protection des données
MUCHBETTER.AI has implemented technical and organizational measures to ensure GDPR compliance and data security.
Although not legally required, MUCHBETTER.AI has appointed a Data Protection Officer (DPO), available at dpo@muchbetter.ai.
For each new data processing activity, our DPO verifies its purpose, legitimacy, and compliance with privacy risks before approval.
Examples of measures include:
- Encryption of data processed on Muchbetter.ai
- 24/7 system monitoring to ensure security of entrusted data
- Regular vulnerability and security testing
- Strict subcontractor selection with confidentiality and security requirements
Who are the recipients of the data we process?
Only authorized personnel within MUCHBETTER.AI may access data for their assigned duties. Potential recipients include:
- Employees of MUCHBETTER.AI
- Subcontractors providing sufficient levels of security (e.g., Microsoft Azure for translations on app.muchbetter.ai)
For commercial prospecting, MUCHBETTER.AI may share the names of corporate clients or prospects with partners, but identity and contact details of individuals are excluded.
For recruitment, MUCHBETTER.AI may share candidate information with third parties such as recruitment agencies or SaaS-based recruitment software.
Data Retention
MUCHBETTER.AI commits to retaining personal data only for the duration necessary to deliver services or comply with legal/contractual obligations.
International Data Transfers
For hosting and storage, MUCHBETTER.AI requires its providers to host entrusted data in France. As such, MUCHBETTER.AI websites and databases are hosted by Microsoft Azure on servers located in France and within the European Union.
If, for technical or maintenance reasons, data is transferred outside the EU, MUCHBETTER.AI ensures in advance that these providers offer sufficient protection and comply with the GDPR.
Transfers are safeguarded by measures such as Binding Corporate Rules or EU Standard Contractual Clauses. Copies of these documents are available upon request at: dpo@muchbetter.ai.
Contact Information
MUCHBETTER.AI
231 rue Saint Honoré, 75001 Paris
Siret: 97843367000012
dpo@muchbetter.ai | julien@muchbetter.ai