La Poste: Simplifying managerial coaching

With muchbetter.ai, La Poste trained 300 advisors on cross-selling during inbound calls through immersive simulations. The result: more confident conversations and optimized managerial coaching.

saved per manager, per week

5000+

simulations completed since launch

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A successful partnership with La poste

Core challenge

Deployment

Solution

Measured impact

Core challenge

Train advisors to drive cross-selling during inbound calls while reducing managers’ workload.

Deployment

Intensive cross-selling simulations combined with structured managerial enablement.

Solution

Targeted training to turn every call into a sales opportunity and help teams gain confidence in their recommendations.

Measured impact

5000+ simulations completed since launch, coaching time reduced from 2 hours of call listening to 45 minutes per week, and rollout to 1,200 employees.

A word from the La poste teams

Feedback on a successful transformation

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